Got a dirty compartment, bad food or roaches nibbling at feet? One tweet and the railway minister comes to the rescue 24X7.
To recognize the department that has leveraged social media to successfully go for an image makeover from an unresponsive, slow-chugging behemoth to a responsive agency, it has been awarded the OSM Public Department of the year.
Railway Minister Suresh Prabhu collected the award from BJP stalwart LK Advani.
He said: Twitter allows you to write only very few words and we have been addressing the problems of people through Twitter with even fewer number of people .
He tweeted later: “V r leveraging social media 2 address passenger issues on real time basis. Our team works 24x7 to ensure a safe,comfortable journey for all.”
Watch Prabhu at the function:
Video: Narendra Bisht/Outlook