Advertisement
Friday, Jul 01, 2022
Outlook.com
Outlook.com

Facebook Blames Outage On Error During Routine Maintenance

Santosh Janardhan, Facebook's vice president of infrastructure, said in a blog post that Facebook, Instagram and WhatsApp going dark was 'caused not by malicious activity, but an error of our own making.'

Facebook Blames Outage On Error During Routine Maintenance
Representational Image | AP
Facebook Blames Outage On Error During Routine Maintenance
outlookindia.com
2021-10-06T18:04:15+05:30

The global outage that knocked Facebook and its other platforms offline for hours was caused by an error during routine maintenance, the company said.

Santosh Janardhan, Facebook's vice president of infrastructure, said in a blog post that Facebook, Instagram and WhatsApp going dark was “caused not by malicious activity, but an error of our own making."

The problem occurred as engineers were carrying out day to day work on Facebook's global backbone network; the computers, routers and software in its data centers around the world along with the fiber-optic cables connecting them.

“During one of these routine maintenance jobs, a command was issued with the intention to assess the availability of global backbone capacity, which unintentionally took down all the connections in our backbone network, effectively disconnecting Facebook data centers globally,” Janardhan said Tuesday.

Facebook's systems are designed to catch such mistakes but in this case a bug in the audit tool prevented it from properly stopping the command, Janardhan said.

That change also triggered a second problem that made things worse by making it impossible to reach Facebook's servers even though they were operational.

Engineers scrambled to fix the problem on site, but this took time because of the extra layers of security, Janardhan said. The data centers are “hard to get into, and once you're inside, the hardware and routers are designed to be difficult to modify even when you have physical access to them.”

Once connectivity was restored, services were brought back gradually to avoid traffic surges that could cause more crashes.

Advertisement

Outlook Newsletters

Advertisement
Advertisement
Advertisement

Read More from Outlook

Lament Of Separation: Songs Of Habba Khatun, Last Queen Of Kashmir, Still Echo In Valley

Lament Of Separation: Songs Of Habba Khatun, Last Queen Of Kashmir, Still Echo In Valley

In happy times and sad, Habba Khatun’s sensuous songs make both young and old emotional. With the never-ending conflict bringing tragedies to every doorstep, Habba’s lyrics of separation amplify their mourning.

How Indian Laws Govern People’s Right To Love And Live

How Indian Laws Govern People’s Right To Love And Live

In India, only those relationships between a man and a woman are considered to be legitimate when there is a marriage between the two.

Kohli Quits Test Captaincy, Leaves Leadership Vacuum

Kohli Quits Test Captaincy, Leaves Leadership Vacuum

Virat Kohli, 33, had recently stepped down as India's T20I captain and was subsequently removed as the ODI captain.

UP Elections 2022: How Congress Is Harnessing Power Of 'Persecuted' Women To Counter BJP

UP Elections 2022: How Congress Is Harnessing Power Of 'Persecuted' Women To Counter BJP

A Mahila Congress leader, who is the face of the ‘Ladki Hoon, Lad Sakti Hoon’ campaign, however, has accused the party of anti-women bias after she was denied a ticket.

Advertisement